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Hours 203 D Street
Petaluma, CA 94952
(707) 762-2693

Hospital Policies

At least once a year, you should bring your pet in for a preventative health examination.  This will include one of our veterinarians giving your furry loved one a full nose-to-tail physical examination. A good physical examination can detect minor abnormalities before they become serious problems.

Bring in any medical history you have of your pet when you come to our veterinary hospital on your first visit. It's best to keep a journal of your pet's health throughout his or her life, including behavioral shifts. If you have something like this, share it with our team. If not, let us know everything that you think will be important.

Cancellation Policy

Any appointment or technician appointment that checks in 10 minutes late is considered missed and will need to be rescheduled.

After two missed appointments, a credit card will be required to remain on file. If another appointment is missed without prior notice within one calendar year, the card will be charged for the exam fee or the cost of the missed Technician appointment fee.

We appreciate your understanding as we strive to provide timely care for all our patients!

Late Policy

To help ensure all of our clients receive the time needed for their pet, we will ask to reschedule your appointment or technician appointment after 10 minutes of your appointment start time.

Prescription Medication Return Policy

To ensure the safety and well-being of our patients, prescription medications cannot be returned, exchanged, credited, or resold once they have left our hospital.

This policy applies to all prescription medications, including products that remain unopened and manufacturer sealed. Because we cannot verify how medications have been stored or handled after leaving our facility, returned medications cannot be restocked or dispensed to another patient.

We encourage clients to review all medications before leaving the hospital. If you have any questions regarding a prescription, dosage, or product received, please contact our team. We are happy to assist and address any concerns.

Thank you for your understanding and for helping us maintain the highest standards of patient safety and medication quality.

Payment Policy

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

Accepting Visa Accepting MasterCard Accepting Discover Accepting American Express


CareCredit

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay

Scratch

Because we offer CareCredit as a no-interest option for unexpected veterinary care, we do not offer in-house payment plans. If you are not approved on your own for CareCredit, you can reapply for CareCredit with a “co-signer” (relative, friend, or family member) whose credit rating or financial situation may increase your approval rating. If you have applied for CareCredit or Payment with a co-signer and have proof of being declined, please see a member of our client service team and we can discuss additional options for you. 

Pet Insurance

Deciding how to fund your pet's medical care is an individual choice and there are many options to consider. We at Central Animal Hospital are often asked about pet insurance options. While we do not recommend any one specific company, our clients have given us feedback that these companies have provided excellent value and service for them and their pets. Feel free to check out any of these websites:

We want to do our best to provide you and your pet with the veterinary care you need and desire. If you have questions about our financial policies that this guideline does not cover, please feel free to call us at (707) 762-2693 and ask one of our client care specialists to assist you. 

Central Animal Hospital