- We strive to provide complete care for our patients. Learn more about all the services we provide.
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ALL SERVICES MUST BE PAID IN FULL AT THE TIME OF SERVICE.
For your convenience, we accept cash, personal checks, Visa, Mastercard, Discover, Care Credit and we also offer Payment Banc for the amount of the fees due only. We cannot charge amounts over the amount due on your account.
When unexpected illness strikes a pet, unexpected expense strikes as well. We understand this and are able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or apply yourself online at: www.CareCredit.com.
Highlights of the CareCredit program:
Because we offer Care Credit as a no interest option for unexpected veterinary care, we do not offer in-house payment plans. If you are not approved on your own for Care Credit, you can reapply with a “co-signer” (relative, friend, family member) who’s credit rating or financial situation may increase your approval rating. If you have applied for Care Credit with a co-signer and have proof of being declined, please see a member of our client service team and we can discuss additional options for you. We will only discuss additional options with clients that provided proof of decline status for Care Credit following the guidelines above.
There are times where the care for your pet may require the services of an outside veterinary specialist and/or considerable blocks of time dedicated from our schedule to ensure the maximum care level is able to be provided for your pet by our team. Given that our contracted specialists’ time demands are at a premium, rescheduling things at the last minute is a major impact for the specialist(s) and for our team. For these reasons, we may require a deposit of an amount no less than the actual projected cost for the procedure, to be placed on your account at the time of scheduling. If your pet’s procedure is cancelled by you within 72 hours’ + notice, we are able to refund your method of payment immediately. If you do not provide 72 hours’ notice, we reserve the right to keep your deposit or any portion of it, to recover costs we incur from our outside specialists and/or loss of staff/doctor time. For any procedure that is over $2,000 and $500.00 deposit will be required upon scheduling the procedure.
We want to do our best to provide you and your pet with the veterinary care you need and desire. If you have questions about our financial policies that this guideline does not cover, please feel free to ask one of our client care specialists to assist you.
We wanted to thank all of you for your kindness and help with our dog Joey. We only went into your office twice but everyone treated us like we had been there forever.
Wilda / Petaluma, CA